Returns & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at service@agplhedge.com. Please note that returns will need to be sent to the following address:13500 Marlay Avenue, 13500 MARLAY AVE, , CA US, Fontana California 92337,US

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at service@agplhedge.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like products that have been damaged or used, custom products (such as special orders),  We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at service@agplhedge.com.

Answers to questions about the fence wall

What are the main benefits of artificial hedges?

Artificial hedges offer low maintenance, year-round greening, privacy filtering, and UV resistance to maintain lasting color vitality

How to choose the right artificial hedge?

Factors such as style, size, material quality and durability are considered to ensure that our fence walls meet your space design needs.

How to place and install artificial fence walls?

They can be placed outside indoors, such as gardens, courtyards, balconies, terraces, offices, business areas, etc., not only to enhance aesthetics but also to create a privacy barrier.
Our products are equipped with installation guides, which are easy to install without the need for a professional and can be completed in a few minutes. For installation details see the
installation guide

How to use hedges for different spaces?

As a multifunctional decoration, the artificial hedge turns a drab area into a vibrant landscape, adds green plants to the space setup, and creates comfortable areas.

How to keep artificial fence walls green for a long time?

It is necessary to clean and dust it regularly with water, avoid exposure to extreme weather conditions, and store it properly during the low season, which can prolong its service life.